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Our Terms & Conditions Keep Your Account Safe

When you open an account with oxloto, you're agreeing to the framework we use to protect your funds, verify your identity, and keep the lobby running fairly for…

Account verification stepsDeposit and withdrawal rulesYour data and privacy
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oxloto Our Terms & Conditions Keep Your Account Safe
HELP WITH YOUR ACCOUNT

How to Reach Us About Your Terms

Team online

Live Chat

Open the chat widget in the bottom-right corner of your account dashboard. Our team responds during business hours to answer questions about your account status, verification steps, or deposit holds.

Email Support

Send questions to our support address listed in your account settings. Include your username and a clear description of your inquiry. We aim to reply within 24 hours on business days.

Account Settings

Visit the Account menu in oxloto to view your active terms, see your verification status, update payment methods, or request a full copy of your agreement and transaction history.

SECURITY AND YOUR DATA

How We Keep Your Account Information Secure

Identity Verification

When you register, we collect your name, date of birth, phone number and address. This information is verified against government records where local law permits. We do not share your identity data with third parties except payment processors and compliance authorities.

Data Retention

We keep your account data for the duration of your membership and for a period after account closure as required by local law. Inactive accounts may be reviewed after 12 months; you can reactivate or request data deletion through Account Settings.

Payment Security

DANA, OVO, GoPay and QRIS transactions are encrypted and verified through your registered payment provider. We do not store your payment credentials on our servers; each withdrawal is authenticated before processing.

Cookie and Tracking Policy

oxloto uses cookies to keep you logged in, remember your preferences, and detect unusual account activity. You can manage cookie settings in your browser; disabling them may affect your lobby experience.

Account Access Rights

You can download your full account history, deposit records and transaction statement anytime from Account Settings. Request a copy of your personal data by contacting support; we will provide it within 10 business days.

Changes to These Terms

We may update these terms as local law or our security practices change. We will notify you by email and in-account message 30 days before changes take effect. Your continued account use means you accept the updated terms.

Frequently Asked About Our Terms

Your account will fail verification and be suspended. Attempting to open multiple accounts or using someone else's identity violates our terms and may result in permanent closure. Players in Semarang and across Indonesia can appeal a rejected verification by contacting support with correct documentation.

No. Your account is for your personal use only. Sharing login credentials, letting someone else play on your account, or using shared devices without logging out between users breaches these terms. We detect multi-user accounts through login patterns and device signatures.

It means certain games, betting markets, and features are only available where local law permits. Your location is verified at registration. If you move or travel, your account access may change automatically to comply with regional restrictions.

After your withdrawal request passes identity verification, funds are sent to your DANA, OVO, GoPay or QRIS account within the timeframe shown at checkout—typically under 5 minutes for most Indonesian payment methods. Bank transfers may take up to one business day.

We can suspend your account immediately if we detect fraud, underage play, duplicate accounts, or breach of these terms. Account closure for other reasons gives you 7 days' notice. Your funds remain available and are not forfeited; we will process a final withdrawal to your registered payment method.

Open a support ticket with details of your dispute. Our compliance team reviews appeals within 10 business days. If you remain unsatisfied, you can escalate through the contact information listed in your Account Settings under 'Legal and Disputes'.

The core terms apply to all oxloto players. However, certain sections—such as game availability, payment methods, and eligibility—vary depending on where local law permits. When you log in from a supported region, you see only the terms and features applicable to you.

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